Culture: It’s Personal

By Bill Kaiser, Senior Consultant A few weeks back, I found myself in quite the emotional whirlpool. It was Father’s Day weekend and I was thinking about my Dad and the upcoming good-bye to my son, who was about to move to California (from our home in NJ) to begin Chapter 1 – The Real World. I said good-bye to …

The Culture and Customer Service Connection

By Al Curnow, Senior Consultant We all know that your culture has an enormous impact on employees and your ability to recruit and retain the best workers. But does it also impact your customers? It’s hard to copy culture­­ Consider the fact that we now live in a commoditized world.  It’s difficult to create differentiation when almost any product or …

Is Your Culture Worth Your Time?

By Rob Wolff, Senior Consultant I recently spent the better part of two and a half weeks rolling out HPC’s Fundamentals System with the CEO of an organization with over 350 employees, with locations in four cities and two countries. As those who have worked with us know, these rollout meetings are an essential, yet fun introduction to concepts and …

Sending a message

By David J. Friedman, Founder/CEO Here’s a situation nearly every company faces at one point or another:  Suzie is your biggest producing salesperson, handling some of your most important customer relationships.  But she also drives everyone crazy because she has a terrible attitude, is demanding of everyone in your organization, speaks to the support staff in a demeaning way, frequently …

Shedding a bright light on culture.

By Bill Kaiser, Senior Consultant The older I get the more careful I must become with references to older TV shows.  Several times in this past year an employee at one of my training meetings has shared a story or asked a question that’s triggered a thought.   I’ll reference an old favorite TV show when making a point or attempting …

4-Steps in Hiring For Cultural Fit

By Al Curnow, Senior Consultant Last week I attended a seminar hosted by experts in human resources and corporate law. The primary subject of the event was how to avoid legal problems down the road by making smart decisions in the hiring process upfront. Among the points discussed were such topics as the importance of writing a good job description …

Danger around the curve.

By Rob Wolff, Senior Consultant The blogs from the team at High Performing Culture usually focus on the power and opportunity that corporate culture brings. We talk about improved operating results, happier customers, employee retention, etc. The past week has demonstrated that culture isn’t just a nice thing to work on if you have the time and interest. Swing by …

Do We Need To Keep Practicing?

By David Friedman, Founder/CEO   As some of our readers may know, we recommend doing annual surveys to assess how well you’re living to your stated culture from the perspective of your employees, your customers, and your suppliers.  It’s an important way of staying accountable to what you say is important.  At the end of the survey we usually have …

Differentiation: Your needle in a haystack

By Bill Kaiser, Senior Consultant “Hay – Prospect, look over here” Some of you know I spent 20+ years in the wonderfully sexy and romantic insurance industry.  Talk about the challenge we all face in our commoditized industries of standing out in a crowd!  I often felt like a needle in a haystack and the color of my needle was …

Driving Culture in a Youth Basketball Team

By Al Curnow, Senior Consultant It began as an experiment. While I knew our process to design and drive high performing cultures worked within business organizations, could it work with a small group of fourth and fifth grade girls? This was the question I asked myself when I decided to “test” our process with my daughter’s youth recreational basketball team. …