Measuring Performance

In my last blog post, I shared why assessing our current culture, prior to beginning our “design” work, is of surprisingly little value. However, once we’ve rolled out our Fundamentals and are beginning to practice them, assessing how we’re doing is both helpful and important. In this post, I’ll share some thoughts on conducting culture surveys. Survey design Since we define culture in terms of specific behaviors (we call them “Fundamentals”), it’s reasonably straightforward to assess our culture by measuring how we’re doing in consistently demonstrating those behaviors. In contrast, it’s far more challenging to assess our performance relative to “values,” because …