The transformative power of extraordinary consistency

By David Friedman, Founder/CEO As regular readers of this blog know, we advocate defining your culture in terms of the specific behaviors (we call them Fundamentals) that drive success, rather than the broader, often more nebulous, “core values.” When writing Fundamentals for clients, we’ll sometimes have a client say, “We love these, and they’re definitely what’s important to us. But they don’t seem very unique. Shouldn’t these help define what makes us different?” It’s a great question, and the answer may at first surprise you. But the more you think about it, the more I think it’ll make sense to …

It’s okay to F.A.I.L.

By Bill Kaiser, Senior Consultant “It’s impossible to live w/out failing at something, unless u live so cautiously that u might as well not have lived at all.” ~JK Rowling It’s ironic that I’m beginning my blog with a JK Rowling quote. I happen to be the one person that has never read a Harry Potter book or watched a Harry Potter movie. When I first heard about Hogwarts, I stopped eating pork thinking there was a dreadful disease affecting – “the other white meat.” That being said, JK nailed it with this reminder! F.A.I.L. Earlier this year I was …

Creating a Culture of Creativity

A culture that fosters creativity is essential to the long-term success of any organization. Creativity is required to solve complex problems, think strategically, and to innovate. While this may seem obvious, the best approach in building such a culture may not be as apparent. Creativity is often thought of as something you have to be born with. While it’s true that some of us are more creative than others, creativity (like any behavior) is something you can foster and develop within your firm. Yet, there are some key elements required in building an environment where creativity is nurtured. Be Intentional. …

EMPLOYEE BEHAVIOR – IT’S ON YOU

By Rob Wolff, Senior Consultant How many times have you become frustrated or aggravated because of a decision that an employee did or didn’t make?  Despite the fact that you’ve worked hard to lead by example and show your employees (via your actions) how to conduct themselves, they still go down a path that makes absolutely no sense to you, and that you certainly wouldn’t have gone down if you were in their shoes. Well, I have some good news and bad news.  The bad news is that those bad decisions are likely your fault. The good news is that …

Start Your Day With Culture

By David Friedman, Founder/CEO Regular readers of our blog know that we constantly emphasize the importance of creating rituals as a way to sustain the teaching and practice of the behaviors (Fundamentals) that drive success. One of the easiest and most effective rituals to practice is starting every meeting with a brief discussion of the Fundamental of the Week (FOW). The practice is quite simple. At the start of any meeting that takes place during the week, you make the first agenda item a 3-5 minute discussion of the FOW. Note that I don’t suggest you create new meetings; rather …

Should We Cut Our Own Hair?

The benefits and drawbacks of DIY Culture By Bill Kaiser, Senior Consultant Hopefully I have your attention. But I apologize to those that are looking forward to a cosmetology advice blog. Our founder, David Friedman, recently released his second book, Culture by Design. It’s a highly impactful guide that outlines the necessary steps to achieve a higher performing culture. You might say it’s a great “do it yourself” manual. I’ve been getting the same question from many that have read the book. “Why would you publish your secret sauce for helping companies build a high performing culture? Aren’t you encouraging potential …

Lessons From The Masters

By Al Curnow, Senior Consultant One of my favorite activities this time of year is to watch The Masters golf tournament. Growing up in snowy New England, The Masters always represented the coming of Spring for me.  The ultra green grass, the azalea bushes and even the chirping birds are all signs of a new, better and warmer season ahead.  The other thing that always impresses me about this tournament is how incredibly well mannered the crowd is. I’ve watched and attended many professional golf tournaments.  The behavior of the crowd at these events is generally becoming worse over the …

Winners Never Quit

By Rob Wolff, Senior Consultant Best of the Best It’s hard to read a business journal or to view LinkedIn without seeing a reference to a Best Place to Work once or twice a week. Some offer tips and insight into how to be recognized as a BPTW. Those who win the designation are understandably and justifiably proud. On a certain scale, the award is recognition that you’ve made it – you conquered that hill and you reside at the top. Now, it’s time to focus on those other business priorities and opportunities, right? Regular readers of our blog know …

Is your culture person-dependent or institutionalized?

By David J. Friedman, CEO/Founder Almost every week I’m traveling around the country, most frequently by plane.  While traveling can sometimes be tiring, it’s also a fascinating time to observe people.  Perhaps it’s my natural curiosity, but watching various people respond to the same situation in vastly different ways always gets me thinking.  Why the difference?  And how can we create more consistency? Last week I was on two different flights in which I was thankfully upgraded to first class (one of the few perks of flying more than 100,000 miles per year).  On the first one, I had an …

No Medals for Looking Good

By Bill Kaiser, Senior Consultant Well, the Olympics have ended, and we now have to figure out which of our 930 TV channels will replace the PyeongChang 2018 void. Once again, I got sucked into the excitement of the winter games. I was lukewarm watching the opening ceremony, as I admittedly haven’t kept up with the latest “goings-on” with curling, ice dancing, and skeleton. At first, I was drawn in by the heart-tugging stories. The greased-up Tongan competing in cross-country skiing after representing Tonga in taekwondo in the Brazil 2016 Summer Olympics. Lindsay Vonn going for gold, but also spreading …