UPDATE: Driving Culture in a Youth Basketball League – The EGBA Way

By Al Curnow, Senior Consultant Back in March I shared my experience introducing our Fundamentals System (our proprietary process to intentionally drive a high performing culture) to my daughter’s youth basketball team. Further, I mentioned that the process was so well-received that the entire league, The East Greenwich Basketball Association (EGBA), decided to implement the process league-wide. For those that …

Rituals and the Lasting Impact of Internalizing Culture

By Rob Wolff, Senior Consultant As some of you may already know, a cornerstone of our Fundamentals System is the use of rituals, or recurring practices, which enable us to teach and reinforce desired behaviors over and over again. rituals are what prevent a focus on culture from becoming a “flavor of the month.” It’s not at all uncommon to …

The Most Important Ingredient for Success

By David Friedman, CEO/Founder When I talk to leaders about my experiences in helping companies to become more intentional and systematic in their work on culture, I’m often asked, “What’s the single biggest factor that will make or break this initiative?”  The answer is pretty easy:  CEO sponsorship.  Let me explain. The Chief Cultural Officer In most organizations, the CEO …

Houston: Leading by Example.

By Bill Kaiser, Senior Consultant I’m in the culture biz.  Working with CEOs to help transform individuals and organizations by defining and leveraging their one true sustainable differentiation – culture.  You all receive a blog from HPC every 2 weeks.  We rotate the responsibility of writing these between four of us.  So, every 8 weeks, it’s my turn to share …

The Fundamentals System and The Time Management Matrix

By Al Curnow, Senior Consultant Two weeks ago, I was working with a client that was just beginning phase one of the Fundamentals System, our proprietary system to design, drive and sustain an extraordinary culture. In phase one, we help our clients identify the key behaviors that, when repeated regularly throughout their organization, will lead to the firm’s success.   We …

Culture – the Solution to a  Downside of a Growing Economy.

By Rob Wolff, Senior Consultant    When Growth Creates Trouble Over the past few years, the economy has shown signs of sustained growth, which is generally a positive.  However, all of that growth is putting some real pressure on companies’ ability to attract and retain talent. According to a 2017 study of over 195,000 US employees by the Gallup Organization, …

The Advantage and the Fundamentals System™

By David Friedman, CEO/Founder One of my favorite business books is Patrick Lencioni’s best-seller, The Advantage:  Why Organizational Health Trumps Everything Else in Business.  Like all of Lencioni’s work, it’s straightforward and down-to-earth, and presents a simple, logical formula for building a great organization.  Not surprisingly, many of our clients are advocates (and practitioners) of this approach, and they’ve had great …

Culture: It’s Personal

By Bill Kaiser, Senior Consultant A few weeks back, I found myself in quite the emotional whirlpool. It was Father’s Day weekend and I was thinking about my Dad and the upcoming good-bye to my son, who was about to move to California (from our home in NJ) to begin Chapter 1 – The Real World. I said good-bye to …

The Culture and Customer Service Connection

By Al Curnow, Senior Consultant We all know that your culture has an enormous impact on employees and your ability to recruit and retain the best workers. But does it also impact your customers? It’s hard to copy culture­­ Consider the fact that we now live in a commoditized world.  It’s difficult to create differentiation when almost any product or …

Is Your Culture Worth Your Time?

By Rob Wolff, Senior Consultant I recently spent the better part of two and a half weeks rolling out HPC’s Fundamentals System with the CEO of an organization with over 350 employees, with locations in four cities and two countries. As those who have worked with us know, these rollout meetings are an essential, yet fun introduction to concepts and …