Follow the Humble Leader

By Bill Kaiser, Senior Consultant This past Wednesday’s Wall Street Journal published an article written by Sue Shellenbarger, titled “The Best Bosses Are Humble Bosses.” It was a great reminder on one of the most important leadership traits of all: humility. Coincidentally, Wednesday also happened to be the start of our 4th Annual Culture Summit – a gathering of great “bosses” sharing the impact of their high performing cultures on the performance of their teams and organizations. Having the fortune of working closely with many great leaders, I get to see first-hand how they interact with their teams and in …

The Power of a Common Language

When you decide to become intentional in designing and driving an extraordinary culture, there’s a myriad of benefits you can expect. Improved performance, greater alignment among team members, and a positive impact on the bottom line are among them. White it may take some time to begin to see some of these benefits (behavioral change takes time), there is one consequence you’ll begin to see immediately- the creation and adoption of a new common language. Begin at the beginning When taking clients through our process to drive culture, we always begin by helping define precisely what they want their culture …

Today’s Menu: World-class Culture

By Rob Wolff, Senior Consultant My wife and I recently had the unique (for us) opportunity to have dinner at a 3 star Michelin restaurant. I really didn’t have an idea what to expect other than some great food.  What we actually experienced was just that – an experience.  The food was among, if not the best we ever had, but the experience itself was what left an indelible impression on both of us.  The word “flawless” comes to mind – from our arrival at the restaurant, every interaction with staff was gracious, unobtrusive, and just what we needed at …

Culture: Why wait?

By David Friedman, Founder/CEO I was playing golf the other day with a good friend who knows a bit about our business, and he asked me an interesting question. “If what you do for companies is so impactful, and so unique, why doesn’t everyone engage you,” he asked. It’s a simple question, but it gets to the heart of an important issue. Your elevator pitch As anyone in business knows, one of the most important elements in sales success is to be able to clearly and succinctly describe your value proposition, i.e., what you offer and why someone should buy …

Put down the resume and focus on cultural fit.

By Bill Kaiser, Senior Consultant I just completed Angela Duckworth’s book, GRIT. I recommend the read as it’s a great reminder that character and perseverance trump talent in setting the successful apart. She warns that our preoccupation with talent (abilities, skills, experience, knowledge, intelligence, attitude, character, drive, etc.) can be harmful. By shining our spotlight on talent, we risk leaving everything else in the shadows. Specifically, we don’t pay enough attention to someone’s passion and perseverance – or grit. At HPC, we too warn against the trap of being preoccupied with the resume (talent). As regular readers of this blog …

Culture Curriculum

It’s back to school time. As we approach the middle of August, schoolteachers around the country are busy preparing their lesson plans for the year ahead. These lessons detail the specific content that will be taught as part of the designated curriculum. History teachers may be emphasizing European History or World History, while Math teachers may be focused on Geometry or Algebra. In all cases, successful lesson plans require thoughtful planning and effective teaching. They must also be very specific and focused on exactly what we want our students to learn. It’s no different for your organization. The process of …

The Fundamentals work as a System

By Rob Wolff, Senior Consultant As regular readers of this blog know, we approach workplace culture through the articulation and practice of specific behaviors (or, as we call them, Fundamentals.) Since your culture is essentially “how things are done around here”, we’ve helped over 200 organizations take a path to higher performance by helping them understand and describe the behaviors that would lead to greater levels of success – for both the organization and for individuals. We refer to our process as the Fundamentals System, in part because of the power of various fundamentals working in concert with each other. …

The transformative power of extraordinary consistency

By David Friedman, Founder/CEO As regular readers of this blog know, we advocate defining your culture in terms of the specific behaviors (we call them Fundamentals) that drive success, rather than the broader, often more nebulous, “core values.” When writing Fundamentals for clients, we’ll sometimes have a client say, “We love these, and they’re definitely what’s important to us. But they don’t seem very unique. Shouldn’t these help define what makes us different?” It’s a great question, and the answer may at first surprise you. But the more you think about it, the more I think it’ll make sense to …

It’s okay to F.A.I.L.

By Bill Kaiser, Senior Consultant “It’s impossible to live w/out failing at something, unless u live so cautiously that u might as well not have lived at all.” ~JK Rowling It’s ironic that I’m beginning my blog with a JK Rowling quote. I happen to be the one person that has never read a Harry Potter book or watched a Harry Potter movie. When I first heard about Hogwarts, I stopped eating pork thinking there was a dreadful disease affecting – “the other white meat.” That being said, JK nailed it with this reminder! F.A.I.L. Earlier this year I was …

Creating a Culture of Creativity

A culture that fosters creativity is essential to the long-term success of any organization. Creativity is required to solve complex problems, think strategically, and to innovate. While this may seem obvious, the best approach in building such a culture may not be as apparent. Creativity is often thought of as something you have to be born with. While it’s true that some of us are more creative than others, creativity (like any behavior) is something you can foster and develop within your firm. Yet, there are some key elements required in building an environment where creativity is nurtured. Be Intentional. …