Success Requires a Culture of Teaching

By Rob Wolff, Senior Consultant See if this sounds at all familiar (substitute the business of your choosing)… I belong to a local gym that has a total staff of what seems to be about 20-25 people.  Sometimes I get a warm and friendly greeting, and sometimes I get nothing. Sometimes I see the fitness center staff actively engaging with members, and sometimes they’re crowded around the desk laughing and chatting with each other for extended periods.  Sometimes the gym floor is neat and clean, and sometimes the waste bins are overflowing. In my mind, and if it were my …

Institutionalizing a  Founder’s Legacy

By Founder/CEO, David J. Friedman The vast majority of our clients are what I would call “entrepreneurial” companies.  That is, they’re usually started by a strong individual with a vision and a passion for creating a great company, and he/she continues to be the primary driving force behind the organization.  In many cases, it’s a family business founded by a patriarch.  While the founder or patriarch has been instrumental to the organization’s success, one of the biggest challenges it now faces is how to carry on that success as the organization expands, and as leadership transitions to the next generation.  …