The Culture and Customer Service Connection

By Al Curnow, Senior Consultant We all know that your culture has an enormous impact on employees and your ability to recruit and retain the best workers. But does it also impact your customers? It’s hard to copy culture­­ Consider the fact that we now live in a commoditized world.  It’s difficult to create differentiation when almost any product or …

Is Your Culture Worth Your Time?

By Rob Wolff, Senior Consultant I recently spent the better part of two and a half weeks rolling out HPC’s Fundamentals System with the CEO of an organization with over 350 employees, with locations in four cities and two countries. As those who have worked with us know, these rollout meetings are an essential, yet fun introduction to concepts and …