Sending a message

By David J. Friedman, Founder/CEO Here’s a situation nearly every company faces at one point or another:  Suzie is your biggest producing salesperson, handling some of your most important customer relationships.  But she also drives everyone crazy because she has a terrible attitude, is demanding of everyone in your organization, speaks to the support staff in a demeaning way, frequently …

Shedding a bright light on culture.

By Bill Kaiser, Senior Consultant The older I get the more careful I must become with references to older TV shows.  Several times in this past year an employee at one of my training meetings has shared a story or asked a question that’s triggered a thought.   I’ll reference an old favorite TV show when making a point or attempting …

4-Steps in Hiring For Cultural Fit

By Al Curnow, Senior Consultant Last week I attended a seminar hosted by experts in human resources and corporate law. The primary subject of the event was how to avoid legal problems down the road by making smart decisions in the hiring process upfront. Among the points discussed were such topics as the importance of writing a good job description …