Sending a message

By David J. Friedman, Founder/CEO Here’s a situation nearly every company faces at one point or another:  Suzie is your biggest producing salesperson, handling some of your most important customer relationships.  But she also drives everyone crazy because she has a terrible attitude, is demanding of everyone in your organization, speaks to the support staff in a demeaning way, frequently fails to honor her commitments, and consistently violates key principles you’re trying to instill in your culture.  She comes up as an issue in every management meeting, you’ve tried coaching her, but nothing seems to help.  What do you do? …

Shedding a bright light on culture.

By Bill Kaiser, Senior Consultant The older I get the more careful I must become with references to older TV shows.  Several times in this past year an employee at one of my training meetings has shared a story or asked a question that’s triggered a thought.   I’ll reference an old favorite TV show when making a point or attempting a humorous anecdote, only to be stared at like a caveman at an astronaut convention. Well, here I go again.  What a quick learner, huh? Patrick Lencioni, in his book, The Advantage, discusses smart organizations vs. healthy organizations. Smart companies …

4-Steps in Hiring For Cultural Fit

By Al Curnow, Senior Consultant Last week I attended a seminar hosted by experts in human resources and corporate law. The primary subject of the event was how to avoid legal problems down the road by making smart decisions in the hiring process upfront. Among the points discussed were such topics as the importance of writing a good job description and avoiding discriminatory hiring practices. Yet, the subject that generated the most interest among the attendees was the significance of hiring for cultural fit.   It seemed that many of the employers at this function were struggling with this issue.  There …