Danger around the curve.

By Rob Wolff, Senior Consultant The blogs from the team at High Performing Culture usually focus on the power and opportunity that corporate culture brings. We talk about improved operating results, happier customers, employee retention, etc. The past week has demonstrated that culture isn’t just a nice thing to work on if you have the time and interest. Swing by the offices of United Airlines and Wells Fargo and I think you’ll find a newly clarified awareness that the wrong culture can be disastrous. Even if you somehow missed the countless TV news segments that repeatedly showed a 69 year …

Do We Need To Keep Practicing?

By David Friedman, Founder/CEO   As some of our readers may know, we recommend doing annual surveys to assess how well you’re living to your stated culture from the perspective of your employees, your customers, and your suppliers.  It’s an important way of staying accountable to what you say is important.  At the end of the survey we usually have an open-ended question where respondents can provide any comments or feedback they’d like to offer.  There are two responses I often see from employees that I’d like to share (and respond to) here. It’s not automatic The first response we …