Why Don’t People Think More Like You…?

By Rob Wolff, Senior Consultant Throughout my career as a manager, I’ve had the opportunity to work with teams in both Sales and Operations – everything from assembly line workers to customer service teams to national account sales managers responsible for very large portions of business.  No matter the role, I often found myself frustrated by decision-making that just didn’t …

Making your teaching more systematic

Regular readers of this blog know that the central pieces to the Fundamentals System are defining a set of behaviors you want to see (we call them Fundamentals) and the systematic practicing of them every week through the use of rituals.  In this post, I’d like to take a closer look at one of those rituals and offer some tips …