Culture: Not a Fill-in-the-Blank Exercise!

By Bill Kaiser, Senior Consultant All too common C’mon, admit it.  You’ve gone through the traditional culture building exercise of defining your vision, mission and core values statements at least once in your career.  Did anyone walk away from this process feeling like the outcome was nothing more than framed statements occupying the empty spaces between your Successories motivational posters?  …

Culture’s not always a one-way street.

By Rob Wolff, Senior Consultant In my role of helping CEOs to develop an intentional culture – a culture that’s designed to actually focus on specific success factors and what’s important  – one of the topics that I routinely discuss with employee groups relates to the delivery of what we like to call Legendary Customer Service.  As a consumer who …