Make Quality Personal

As most readers of this blog know, from time to time I like to write a piece about one of my favorite Fundamentals™.  (For those who are new, Fundamentals are what we call the behaviors that define our organization’s culture – the way we want people to operate inside our organization.)  For this post, I’ll expand upon what we usually call “Make Quality Personal.”  It’s not about the result  In my RSI (my former company) days, I used to call this one, “Practice A+ness as a way of life.”  I used that language because while getting an “A” in school was good, …

Make Quality Personal

As most readers of this blog know, from time to time I like to write a piece about one of my favorite Fundamentals™.  (For those who are new, Fundamentals are what we call the behaviors that define our organization’s culture – the way we want people to operate inside our organization.)  For this post, I’ll expand upon what we usually call “Make Quality Personal.”  It’s not about the result  In my RSI (my former company) days, I used to call this one, “Practice A+ness as a way of life.”  I used that language because while getting an “A” in school was good, …

Make Quality Personal

As most readers of this blog know, from time to time I like to write a piece about one of my favorite Fundamentals™.  (For those who are new, Fundamentals are what we call the behaviors that define our organization’s culture – the way we want people to operate inside our organization.)  For this post, I’ll expand upon what we usually call “Make Quality Personal.”  It’s not about the result  In my RSI (my former company) days, I used to call this one, “Practice A+ness as a way of life.”  I used that language because while getting an “A” in school was good, …

The Power of a Common Language

One of the first things people notice after rolling out a set of Fundamentals™ is how quickly the specific language of the Fundamentals™ gets interwoven into their daily vocabulary.  In fact, this almost always happens within the very first week.  How does this happen and why is the language so important?  Let’s take a closer look. An invented way of relating Many years ago, I learned a series of communication practices called The Collaborative Way, developed by a man named Lloyd Fickett.   Most of these practices, in fact, are embedded in the Fundamentals.  Lloyd used to describe the Collaborative Way …