Make Quality Personal

As most readers of this blog know, from time to time I like to write a piece about one of my favorite Fundamentals™.  (For those who are new, Fundamentals are what we call the behaviors that define our organization’s culture – the way we want people to operate inside our organization.)  For this post, I’ll expand upon what we usually call “Make …

The Power of a Common Language

One of the first things people notice after rolling out a set of Fundamentals™ is how quickly the specific language of the Fundamentals™ gets interwoven into their daily vocabulary.  In fact, this almost always happens within the very first week.  How does this happen and why is the language so important?  Let’s take a closer look. An invented way of …