Setting the Table for Success

Here’s a question I get often from companies as they begin transforming their companies through the Fundamentals process:  “We’ve figured out our Fundamentals and we’ve figured out the weekly rituals we want to practice, but how do we get our employees onboard?”  I’ll use this blog post to answer that. The Rollout There’s no question that how we roll out the program has an enormous impact on its success.  We could have the greatest set of Fundamentals and the best ideas for how to practice them, but if we simply dump them on our people with no context, it could …

Honoring Commitments

In this blog post, I’d like to provide some further insight into one of the Fundamentals that appears in every single one of our clients.  In fact, it’s one that’s so foundational to success that we practically insist that it be included.  We call it:  Honor commitments. The foundation for trust The first part of this Fundamental is the most important, and perhaps the most obvious.  Simply doing what you said you’d do, when you said you’d do it, is the basis for all successful business relationships.  It’s what allows us to function effectively – knowing that we can count on …

Measuring Performance

In my last blog post, I shared why assessing our current culture, prior to beginning our “design” work, is of surprisingly little value. However, once we’ve rolled out our Fundamentals and are beginning to practice them, assessing how we’re doing is both helpful and important. In this post, I’ll share some thoughts on conducting culture surveys. Survey design Since we define culture in terms of specific behaviors (we call them “Fundamentals”), it’s reasonably straightforward to assess our culture by measuring how we’re doing in consistently demonstrating those behaviors. In contrast, it’s far more challenging to assess our performance relative to “values,” because …