Making Your Culture Visible

As many readers know, we organize the steps it takes to be intentional and systematic about your culture into a simple structure we call the 8-step framework. One of the key elements in that framework is communicating your culture throughout the organization, or making it visible. In this post, I’ll explain why this is so important and offer some simple ideas you can quickly put to work. It’s a form of advertising Have you ever thought about why companies spend billions of dollars on advertising? Because it mostly works! The more we see something, the more it starts to feel …

Eliminating the Blame Game

As I do from time to time, I’d like to use this blog post to share some thoughts about a Fundamental that appears in virtually every one of our clients, and for good reason.  I call it “Practice blameless problem-solving” and here’s the way we often describe it: In my experience, this Fundamental is truly a foundational element for every successful organization. Whose fault was it? As you no doubt know, in most organizations (and in our society at large), people often spend more time determining who was a fault than they do actually fixing the problem. At the first sign …