How Many Behaviors Should We Have?

When we work with clients facilitating the process of helping them to articulate their behaviors (Fundamentals), there’s one question that comes up every time. “How many behaviors should we have?” The answer may surprise you; so let me try to bring some clarity to that issue in this blog post. No goal The simple answer to the question is: “However many you have!” I don’t mean to be coy or evasive, but the truth of the matter is that when we work with clients on this, we never start with a goal of getting to a certain number, nor do …

Response Time

As most readers of this blog know, we teach organizations how to be more systematic and intentional about creating their cultures. The foundation of that process is articulating and practicing the behaviors (we call them Fundamentals), which you most want to see. In this post, and in some of my future ones, I’ll take one Fundamental and explore it in more depth. Let me share with you one of my favorite Fundamentals: Beyond the business application of this Fundamental, rapid response has always felt like a deeply personal thing to me. If someone has a question or an issue, it …