For the St. Louis Cardinals, culture is no game

I was eating breakfast one day last week while working my way through the latest issue of Sports Illustrated and I came across an article about the St. Louis Cardinals. It seems the Cardinals are about to make their 5th consecutive postseason appearance (their 12th in the last 16 years), and are sporting the best record in the majors by a pretty good margin. While that’s certainly impressive, the more remarkable thing is that they’re doing this despite having lost their best starting pitcher and their top setup man for the season, and playing much of the year without their …

Do Corporate Values Limit Us?

Regular readers of this blog know that I’m a big advocate for defining our culture in terms of the behaviors we want to see, rather than simply articulating the values we believe in. Behaviors are clearer and more actionable, and they’re easier to teach, coach, and provide feedback on. There are two primary methods for describing behaviors and I’d like to use this blog to compare them. Two methods The first method is what I often call the Cleveland Airport Method, because it’s based on a poster I once saw in that airport. In this method, we identify our core …

Culture And Your Bottom Line

Is working on your culture just about making your company a nice place to work, or is it really a financial issue? Can your culture actually make you money? You bet it can! Let’s take a closer look at how and why this is true. Here’s a simple way to think of it: If you were to rate your people on a 1-10 scale in terms of how productive they were given their current level of talent and training, where would you put the average of your people? When I ask this question of most CEOs, I’ll typically hear them …