Where do cultures come from?

Here’s a simple, but interesting observation: Every company has a distinct culture. In fact, every group of people that comes together regularly has a culture. This is as true for your company as it is for a group of golfing buddies or a Girl Scout troop or an athletic team. There’s an unwritten set of rules about how the group …

The competitive edge in a commoditized world

Have you noticed that it’s harder than it’s ever been to truly differentiate yourself? That whatever you claim it is that makes you so different, your competitors also say the same thing about themselves? That to your prospects, as well as your current customers, you often look pretty much like everyone else? Yeah, we notice that too. And when customers …

Can you measure culture?

I’m sometimes asked by CEOs, “How can we measure the effect of our work on our culture?” Well, the short answer is that you can’t, but the longer answer is that there are definitely things we can measure, and should be measuring, that are important leading indicators of success. Let me explain further.  You can’t isolate the variables The reason …